Below are some of the more frequently asked questions. If what you are looking for is not covered below, send an email to customer service.
The subscription process consists of four sequential steps. We send you a confirmation e-mail immediately with your details after you completed your registration. When you have clicked on the link in this confirmation email, your account gets activated allowing you to download ready-made PowerPoint slides and discuss models by adding comments.
back to topThe subscription process consists of five sequential steps. We send you a confirmation e-mail immediately after you completed your registration. Within 24 hours you will be called by a member of ProvenModels' staff to determine your exact needs. Based on the outcome of the conversation we will draft a customized contract and invoice. After you have returned a signed version of the contract and paid for the first year, we will send your log-in details.
back to topWe invoice clients as part of our subscription process. ProvenModels B.V.'s bank details are:
Rabobank
Amsterdam, The Netherlands
bank number: 11.01.97.828.
SWIFT or BIC code: rabonl2u
IBAN number: NL08-rabo-0110-1978-28
In addition, we accept digital transactions using Paypal.
At the moment we do not have setup an automated payment process.
If the service is not available, please contact us at customer_service@provenmodels.com. We appreciate if you provide us with as much detail as possible, so we can determine cause, such as operating system and browser version, time of the event, message shown in browser and other relevant behaviour.
back to topIf your company has a Corporate Model Book or Corporate Model Book Plus account the best person to contact is your colleague with administrator rights. He can issue a new password and/or user name to you. If you do not know who your company's administrator is, contact us at customer_service@provenmodels.com.
If you have a Personal Membership or Personal Model Book subscription, email us directly at customer_service@provenmodels.com. We will issue a new password to you, which you can reset in the 'my details' section.
If your company has a Corporate Model Book or Corporate Model Book Plus subscription the best person to contact is your colleague with administrator rights to the knowledge base. Your colleague can issue a new password and/or user name to you. If this does not work, please contact customer_service@provenmodels.com.
If you have a Personal Membership or Personal Model Book subscription or you do not know who is your company's administrator is, contact us directly at customer_service@provenmodels.com. We will provide you with a new password that can be reset in the 'my details' page.
The service has been optimised for Internet Explorer 5.0, 5.5, 6.0 and 7.0 as well as Mozilla Firefox on the Windows platform and Safari on OSX. You must also have JavaScript and HTTP cookies enabled -- if you are reading this, then you have the correct browser and configuration.
Other browsers and operating systems are not actively supported.
Most of ProvenModels models' assets were created in Microsoft Office 2002. Since the release of Office 97, Microsoft aimed to provide backwards compatibility of its Office file formats.
For specific version information please visit Microsoft.
As a user with publisher rights to a model book, you can add topics, authors, publishers and submitters in the "add a model" and "edit a model" section. These lists are maintained by your firm's administrator. If you need to make changes to items in one of the lists, please contact your firm's administrator.
Provenmodels maintains its own list of authors, publishers and topics. These lists are generic across all of our clients. In case you detect in one of these items an omission or mistake, please contact us at customer_service@provenmodels.com