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customer service - frequently asked questions

 

Below are some of the more frequently asked questions. If what you are looking for is not covered below, send an email to customer service.

Generic FAQs

 

XING specific FAQs

 

 

1. how do I join as a member of ProvenModels' Business Community?

The subscription process consists of four sequential steps. We send you a confirmation e-mail immediately with your details after you completed your registration. When you have clicked on the link in this confirmation email, your account gets activated allowing you to download ready-made PowerPoint slides and discuss models by adding comments.

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2. what if there is "no availability"?

If the service is not available, please contact us at customer_service@provenmodels.com. We appreciate if you provide us with as much detail as possible, so we can determine cause, such as operating system and browser version, time of the event, message shown in browser and other relevant behaviour.

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3. I forgot my log-in information.

If you have a Personal or Author Membership subscription, email us directly at customer_service@provenmodels.com. We will issue a new password to you, which you can reset in the 'my details' section.

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4. the log-in details I received do not work.

If your company has a Corporate Model Book or Corporate Model Book Plus subscription the best person to contact is your colleague with administrator rights to the knowledge base. Your colleague can issue a new password and/or user name to you. If this does not work, please contact customer_service@provenmodels.com.

If you have a Personal Membership or Personal Model Book subscription or you do not know who is your company's administrator is, contact us directly at customer_service@provenmodels.com. We will provide you with a new password that can be reset in the 'my details' page.

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5. which browsers are supported?

The service has been optimised for Internet Explorer 6.0, 7.0 and 8.0 as well as Mozilla Firefox on the Windows platform and Safari on OSX. You must also have JavaScript and HTTP cookies enabled -- if you are reading this, then you have the correct browser and configuration.

Other browsers and operating systems are not actively supported.

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6. which version of MS Office do I need to use model assets?

Most of ProvenModels models' assets were created in Microsoft Office 2002. Since the release of Office 97, Microsoft aimed to provide backwards compatibility of its Office file formats. Office 2007 allows to open files made in older versions

For specific version information please visit Microsoft.

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7. how do I manage the list of authors, publishers, topics, etc?

As a user with publisher rights to a model book, you can add topics, authors, publishers and submitters in the "add a model" and "edit a model" section. These lists are maintained by your firm's administrator. If you need to make changes to items in one of the lists, please contact your firm's administrator.

Provenmodels maintains its own list of authors, publishers and topics. These lists are generic across all of our clients. In case you detect in one of these items an omission or mistake, please contact us at customer_service@provenmodels.com

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